cometocapetown.com Reviews

Based on 316 reviews and 315 ratings our customers rate us 9.3/10.

  1. The luxury town home had no heat or hot water. They failed to resolve the problems and provide a refund for a terrible experience or – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 1/10 – How would you rate the quality & comfort of the accommodation?
    • 1/10 – Overall how would you rate your stay?
    • 1/10 – Would you recommend cometocapetown.com to friends or family?

    14 Aug 17 Add public reply

  2. Great professionality – How would you describe our performance overall?

    • 7/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    13 Aug 17 Add public reply

  3. Awesome service, Great house, Great owner. Had a awesome time. Will definitely return. – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    02 Aug 17 Add public reply

  4. It was our family outing . We had a very comfortable and lovely stay at 100 Geneva. It had a very well equipped kitchen and a beautiful view from Balcony. I would highly recommend this to my friends and family. – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    21 Jun 17 Add public reply

  5. Excellent! Sherri-Lee is a star !! Never used cometocapetwon always used Nox! And what a difference! Will always book and recommend cometocapetown. – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    14 Jun 17 Add public reply

  6. Good – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 7/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    07 Jun 17 Add public reply

  7. very efficient and friendly staff, will definitely use you again. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 8/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    15 May 17 Add public reply

  8. THANK YOU LAUREN AND EVERYONE WE LOVED OUR LITTLE APARTMENT IN CAMPS BAY AND WILL DEFINITELY USE YOU AGAIN IN THE FUTURE Our only objection was to the baby creche that was right in front of the apartment. Screaming babies are not ideal when you are trying to chill and take in the majestic surroundings – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 8/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    09 May 17 Add public reply

  9. Very good – How would you describe our performance overall?

    • 9/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    03 May 17 Add public reply

  10. ComeToCapeTown was always very present to assist, reply questions, give feedback, for the checkin and so on. The issues were with the Villa, where light bulbs were missing, bluetooth wasn't working, towels weren't ready for use, pool wasn't heated as promised, one set of keys wasn't working, and the house wasn't well cleaned overall, at the beginning nor after daily service, because the cleaning lady didn't make any effort to clean it except making up beds and putting dishes in the dish washer. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 7/10 – How would you rate the quality & comfort of the accommodation?
    • 8/10 – Overall how would you rate your stay?
    • 7/10 – Would you recommend cometocapetown.com to friends or family?

    25 Apr 17 Add public reply

  11. Good, but it would be greatly appreciated if you have an appointment made for viewing an apartment that you were on time and not that we have to wait a half hour before somebody shows up after 2 telephone calls. – How would you describe our performance overall?

    • 4/10 – How easy was it to make a booking?
    • 7/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 8/10 – Overall how would you rate your stay?
    • 8/10 – Would you recommend cometocapetown.com to friends or family?

    25 Apr 17 Add public reply

  12. Friendly and reliable – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 8/10 – How would you rate the quality & comfort of the accommodation?
    • 8/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    24 Apr 17 Add public reply

  13. very good – How would you describe our performance overall?

    • 9/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    24 Apr 17 Add public reply

  14. Excellent- very organised and everything fully explained. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    22 Apr 17 Add public reply

  15. The property was a bit cold but other than that lovely – How would you describe our performance overall?

    • 6/10 – How easy was it to make a booking?
    • 8/10 – How friendly and helpful were we?
    • 6/10 – How would you rate the quality & comfort of the accommodation?
    • 8/10 – Overall how would you rate your stay?
    • 8/10 – Would you recommend cometocapetown.com to friends or family?

    19 Apr 17 Add public reply

  16. The flat was beautiful and clean. The only issue was the Friday when I had to clean and do dishes at 17h00 when I was supposed to be resting before the marathon. The team from NOX were helpful and got the kids a way of watching movies through streaming via internet. Then the broken washing machine and microwave, understandably something that could not have been predicted. Other than that, it was a good stay. – How would you describe our performance overall?

    • 9/10 – How easy was it to make a booking?
    • 7/10 – How friendly and helpful were we?
    • 4/10 – How would you rate the quality & comfort of the accommodation?
    • 4/10 – Overall how would you rate your stay?
    • 6/10 – Would you recommend cometocapetown.com to friends or family?

    18 Apr 17 Add public reply

  17. Know your property better – How would you describe our performance overall?

    • 7/10 – How easy was it to make a booking?
    • 8/10 – How friendly and helpful were we?
    • 6/10 – How would you rate the quality & comfort of the accommodation?
    • 7/10 – Overall how would you rate your stay?
    • 7/10 – Would you recommend cometocapetown.com to friends or family?

    17 Apr 17 Add public reply

  18. Great and efficient – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 8/10 – How would you rate the quality & comfort of the accommodation?
    • 8/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    16 Apr 17 Add public reply

  19. Very impressive from researching, booking, paying to arriving and during our stay. We felt very looked after, thank you. – How would you describe our performance overall?

    • 9/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    16 Apr 17 Add public reply

  20. OVER & ABOVE! especially sherrie! Farzaana was great & Merilyn was great although there was a mis communication with the transfer pick up to the airport – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    11 Apr 17 Add public reply

  21. cometocapetown made a mistake in our booking, sending us photos of the wrong property. They tried to rectify the problem, but did not. Overall, I could not recommend them as Agents for Cape Town properties. – How would you describe our performance overall?

    • 5/10 – How easy was it to make a booking?
    • 3/10 – How friendly and helpful were we?
    • 5/10 – How would you rate the quality & comfort of the accommodation?
    • 2/10 – Overall how would you rate your stay?
    • 0/10 – Would you recommend cometocapetown.com to friends or family?

    03 Apr 17 Add public reply

    • Person’s avatar

      Hi Terry

      Thank you for submitting your feedback.

      Once again, I'd like to apologise for the inconvenience this mistake caused on your holiday.

      Since we last met, we have been under the impression that this situation was resolved when we compensated you with 10% (R8000) of your booking as per your suggestion? You mentioned this would be a fair solution for us all. We had also previously presented you with a 10% voucher off your next booking with us.

      We did our utmost best to rectify the situation for you as it was an unfortunate human error on my part. The options we did suggest as possible alternative options, weren't interesting to you. so We really did in fact do all we possibly could to apologise for our mistake.

      While you did pay for the correct apartment that you stayed in, I had sent you the incorrect pictures by accident as the two apartment names were almost identical apart from one word.

      I sincerely hope that you would consider booking with us next time so that we would be able to show you the excellent booking service our guests receive on a day-to-day basis.

      All the best,
      --
      Lauren Sparks

      Raisa Petersen –

  22. Thanks to Sherri we are able to find the right house. She is amazing, competent and very caring – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 8/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    31 Mar 17 Add public reply

    • 9/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    28 Mar 17 Add public reply

  23. The reception was not good! Te alarmsystem was explained to us very fast. No written instruction concerning the alarmsystem. Poor light in the kitchen. 4 wineglasses for nine people! First after several reminders did we get extra glasses after 4-5 days. The pool was not cleaned the first 3 days with a floating chips bag when we arrived which we took out ourselves after 4 days.. The staff however were fantastic, very kind and made an excellent job! We would not recommend Apostle´s edge to our friends! – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 6/10 – How would you rate the quality & comfort of the accommodation?
    • 6/10 – Overall how would you rate your stay?
    • 2/10 – Would you recommend cometocapetown.com to friends or family?

    28 Mar 17 Add public reply

  24. Professional, efficient, friendly – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    28 Mar 17 Add public reply

    • 9/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    27 Mar 17 Add public reply

  25. Good customer service. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 8/10 – How would you rate the quality & comfort of the accommodation?
    • 8/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    27 Mar 17 Add public reply

  26. Your group made the organizing of a large group very easy. Everyone one I dealt with was professional and courteous. Would definitely recommend your group to anyone travelling to Cape Town and surrounding area. – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    27 Mar 17 Add public reply

  27. The apartment was better than we imagined - it was really great! Everyone was really friendly!! Questions were responded very quickly and everything was done so we felt comfortable! Thank you very much!!! – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    25 Mar 17 Add public reply

    • 8/10 – How easy was it to make a booking?
    • 8/10 – How friendly and helpful were we?
    • 7/10 – How would you rate the quality & comfort of the accommodation?
    • 7/10 – Overall how would you rate your stay?
    • 8/10 – Would you recommend cometocapetown.com to friends or family?

    23 Mar 17 Add public reply

  28. good – How would you describe our performance overall?

    • 9/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    23 Mar 17 Add public reply

  29. Booking was relatively easy but the payment part can be a bit confusing for US residents. The views in the accommodation were wonderful. Couple of issues we had with Sunset Cove. The sink in the mid level hall was not in working order so had to make a maintenance call to get that fixed. We just had our girls use our bathroom as an alternative. Also the AC was misleading. The unit in the family room area worked great as well as the one upstairs that we didn't really use but lack of AC in the bedrooms was a huge downer for us. The West setting sun really heated up those rooms on the middle level and they were hot even with shades drawn. The single rickety little fan was not enough to cool the room especially when you are provided down comforters for sleeping. Also I had problems with the master room bed and my back hurting. This happens to me when a bed is more worn out. Specific to me of course and probably would be fine for others. The layout was otherwise cute and perfect spacing for our family with the bunk room and the other room with the two twins. We could not park our van in the garage so had to hike up an down the complex every time we left. Its a steep hill! Also I was surprised that there were no paper towels provided. Every time we have ever rented in the US paper towels were provided. Also we tried the washer and dryer. Washer worked fine but the dryer never would dry our clothes properly. Not sure what we were doing wrong but we left with wet clothes. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 8/10 – How friendly and helpful were we?
    • 7/10 – How would you rate the quality & comfort of the accommodation?
    • 7/10 – Overall how would you rate your stay?
    • 8/10 – Would you recommend cometocapetown.com to friends or family?

    22 Mar 17 Add public reply

    • Person’s avatar

      Hi Holly

      Thank you very much for your feedback

      I have passed your feedback on to the property manager & I am very sure they will consider your advise to ensure the improvement of the property for future clients.

      We appreciate you taking the time in letting us know about your experience at Sunset Cove.

      Kind regards
      --
      Sherri-Lee Hartwig

      Raisa Petersen –

  30. Excellent - easy to book and correspond with the booking agent. Responses were all quick and very helpful – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    21 Mar 17 Add public reply

  31. Sherri-Lee is perfect!! – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    21 Mar 17 Add public reply

  32. The apartment was better than the pictures that where available on the site. Great service before arrival from Nathalie and from the daily servicing of the apartment. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    19 Mar 17 Add public reply

  33. Helpful and efficient – How would you describe our performance overall?

    • 9/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    19 Mar 17 Add public reply

  34. The booking of the unit was easy to do but we were disappointed with the location of the apartment. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 7/10 – How would you rate the quality & comfort of the accommodation?
    • 6/10 – Overall how would you rate your stay?
    • 7/10 – Would you recommend cometocapetown.com to friends or family?

    16 Mar 17 Add public reply

  35. Average. Never really knew who we were dealing with once down there. Had numerous issues with the villa none of which were dealt with. Took the shine off what should have been a memorable stay. – How would you describe our performance overall?

    • 5/10 – How easy was it to make a booking?
    • 8/10 – How friendly and helpful were we?
    • 5/10 – How would you rate the quality & comfort of the accommodation?
    • 5/10 – Overall how would you rate your stay?
    • 3/10 – Would you recommend cometocapetown.com to friends or family?

    16 Mar 17 Add public reply

  36. You passed us on to a 3rd party and didn't hear from you any longer for the duration of our stay. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 7/10 – How friendly and helpful were we?
    • 8/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 5/10 – Would you recommend cometocapetown.com to friends or family?

    16 Mar 17 Add public reply

  37. Amazing apartment, great communication from the staff. – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    13 Mar 17 Add public reply

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    10 Mar 17 Add public reply

  38. The beach in no allowed to the dogs but the neighbor has 3 dogs which bark on the beach from 06:00 am and every time somebody arrives. Other people come with dogs. The Jaccuzzi water was not clean and was green and the garden was not clean. The gardener use the shower and the toilet guest. Some problems at the arrival, the house was not ready, some foods in the owen, some electrical problems. the sink of the master bedroom was clogged ... The maid was unpleasant as if we were living in her house. – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 5/10 – How would you rate the quality & comfort of the accommodation?
    • 5/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    09 Mar 17 Add public reply

    • 8/10 – How easy was it to make a booking?
    • 7/10 – How friendly and helpful were we?
    • 6/10 – How would you rate the quality & comfort of the accommodation?
    • 6/10 – Overall how would you rate your stay?
    • 8/10 – Would you recommend cometocapetown.com to friends or family?

    09 Mar 17 Add public reply

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    07 Mar 17 Add public reply

  39. Actually I booked by Booking.com....Accomodation is really low, should not be advertised again (dirty, not coresponding the description, bugs, loud...) – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 2/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 6/10 – Would you recommend cometocapetown.com to friends or family?

    06 Mar 17 Add public reply

  40. Very helpful, practical and flexible. – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 6/10 – How would you rate the quality & comfort of the accommodation?
    • 7/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    06 Mar 17 Add public reply

    • 7/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 8/10 – How would you rate the quality & comfort of the accommodation?
    • 8/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    06 Mar 17 Add public reply

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 9/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    04 Mar 17 Add public reply

  41. I was pleased with all aspects of booking. The apartment needed some things attending to which were the bi folding doors and also we had cock roaches in the bathroom and bedroom which I know is not your fault but perhaps the owners should be aware of. – How would you describe our performance overall?

    • 8/10 – How easy was it to make a booking?
    • 9/10 – How friendly and helpful were we?
    • 7/10 – How would you rate the quality & comfort of the accommodation?
    • 9/10 – Overall how would you rate your stay?
    • 9/10 – Would you recommend cometocapetown.com to friends or family?

    04 Mar 17 Add public reply

  42. Excellent efficient friendly service nothing was too much trouble.From a general enquiry to the booking and endless questions from us Sherri-Lee and her team were magnificent. The owner Jackie was there to greet us and to welcome us and the lovely welcome pack and delivered gift was a lovely touch. We will be back and will definately recommend you tour friends. thank you – How would you describe our performance overall?

    • 10/10 – How easy was it to make a booking?
    • 10/10 – How friendly and helpful were we?
    • 10/10 – How would you rate the quality & comfort of the accommodation?
    • 10/10 – Overall how would you rate your stay?
    • 10/10 – Would you recommend cometocapetown.com to friends or family?

    01 Mar 17 Add public reply

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